Shipping policy
Something wrong with your delivery? Contact us first
If your order is late or arrives damaged, you don't need to wait or send anything back first. Call us at (804) 554-1408 or email info@americurn.com, Monday through Friday, 9 AM to 5 PM Eastern. We will make it right.
The On-Time Promise
If your order doesn't arrive by the delivery date promised at checkout, contact us. We will refund your entire order in full, and you keep it. That's how confident we are.
The promise applies to every shipping speed, including economy, and to engraved orders. The promised date is the delivery date shown at checkout, based on the 1 PM Eastern business-day cutoff and the shipping speed you choose.
The promise has two exceptions:
- Delivery failures caused by an incorrect address provided by the customer.
- Carrier delays caused by events outside anyone's control, such as severe weather or natural disasters.
Nothing else is excluded.
Damaged or incorrect orders
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away. We will make it right with an urgent replacement or a complete refund, and we cover the shipping.
Shipping
Where we ship
We ship within the United States.
Same-day dispatch
Order by 1 PM Eastern on a business day and your order ships the same day, including engraved orders. Orders placed after 1 PM Eastern, or on weekends and holidays, ship the next business day.
Every product we sell is in stock in our own facility in Richmond, Virginia, and all engraving is done in-house by our own team. That is what makes same-day dispatch possible.
Shipping speeds and costs
We offer a range of shipping speeds, from economy to next-day air. Economy shipping is free on orders of $50 or more, and $9.99 below that. The $50 is measured on your order total after discounts, including engraving, before tax and shipping.
Your options, exact costs, and the delivery date for each speed are shown at checkout, before you pay.
Engraved orders
Engraving is included in same-day dispatch. We review every name, date, and message before it is engraved. If a detail looks unclear, we contact you to confirm before we engrave; when that happens, dispatch pauses and your promised delivery date resets from the time you confirm.
Tracking
Every order is fully tracked from the moment it leaves our facility, so you always know where it is.
Questions
Our US-based team is available by phone at (804) 554-1408 and by email at info@americurn.com, Monday through Friday, 9 AM to 5 PM Eastern.