We want you to love your urn.

At AmericUrn, we take pride in the quality and craftsmanship of our urns. We stand behind every product we create and want you to feel confident in your purchase. Our commitment to excellence ensures that every urn is meticulously crafted and undergoes rigorous quality control before reaching you.

• 100% Handcrafted Quality: Each urn is carefully handcrafted by skilled artisans to meet our high standards, ensuring durability and elegance.
• Customer Satisfaction Commitment: If you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery under our Satisfaction Guarantee Policy.
• Eligibility for Satisfaction Guarantee: This policy applies to standard, non-customized urns. Personalized engravings and photo-printed urns are non-refundable unless there is a manufacturing defect. Our dedicated team carefully inspects every custom order to ensure it meets your expectations.
• Return Process: To initiate a return under our Satisfaction Guarantee, please follow the instructions outlined in our Return & Refund Policy.
• Exclusions: Items that have been used, altered, or damaged after delivery are not eligible for return under this policy.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or fulfillment error. In such cases, we will provide a prepaid return label for your convenience.

For more details on shipping and returns, refer to our Shipping Policy and Return & Refund Policy.

For any concerns, please reach out to our support team at info@americurn.com.