We’re here if you need to return your urn.

We understand that purchasing a memorial urn is a deeply personal decision, and we are committed to ensuring your satisfaction.

• Eligibility for Returns:
  • Returns must be requested within 30 days of delivery under our Satisfaction Guarantee Policy.
  • The urn must be unused, in original condition, and in its original packaging to be eligible for return.
  • Personalized or custom-engraved urns are non-refundable, unless there is an error on our part or a defect.
  • Customers are responsible for return shipping costs unless the return is due to a defect or fulfillment error.
• Damaged or Defective Items:
  • If your urn arrives damaged, please contact us within 48 hours with photos of the issue.
  • Failure to report damage within this timeframe may affect eligibility for a replacement or refund.
  • We will replace the item at no additional cost, ensuring you receive a perfect tribute for your loved one.
• Refund Process:
  • Once we receive and inspect your returned item, refunds will be processed within 5-7 business days to the original payment method.
  • Original shipping fees are non-refundable, except in cases of a defective or incorrect order.

For full details on shipping times and procedures, see our Shipping Policy.

To start a return, please email info@americurn.com with your order details.